Return & Refund Policy

At Wolf Home Goods, we want every customer to feel fully confident when shopping with us. If for any reason you are not completely satisfied with your purchase, we are here to help.

📅 Return Window

We accept returns within:

• 7 days from the date you receive your order

To be eligible for a return, the item must be in its original condition, unused, and in its original packaging.

🔄 Exchange Policy

Customers may request an exchange within:

• 10 days from the date of delivery

Exchanges are processed once the original item is received and inspected by our team.

💰 Refund Processing Time

Once your returned item is approved, your refund will be issued within:

• 5 to 10 business days

Refunds are automatically sent back to your original payment method.
Please note that processing times may vary depending on your bank or payment provider.

📦 Return Shipping Costs

• If the return is due to our error (wrong item, damaged item, defect), we will cover all return shipping costs.

• If the return is due to personal preference (change of mind, not what you expected, etc.), customers may be responsible for return shipping fees.

🚫 Non-Returnable Items

For safety and hygiene reasons, certain items may be non-returnable (e.g., heavily used, damaged by customer, missing parts not due to our error).
We will notify you if your return is not eligible after inspection.

📝 How to Start a Return

To initiate a return or exchange, please contact our support team:

📩 Email: contact@Lumirevo.store
📞 Phone: 502-810-4262

When contacting us, please include:

• Your order number

• Reason for return or exchange

• Photos (if the item is damaged or defective)

Our team will respond with detailed instructions and a return authorization.

📢 Important Notes

• We do not accept returns or exchanges without prior authorization.

• Packages returned without contacting us first may not be eligible for a refund.

• Ensure items are securely packaged to avoid damage during transit.